FORM 9-CONTACT · ROUTE TO DISPATCH
Press call. We pick up too.
One number, no menu tree, no queue. If water is moving right now, dial. If it can wait, the intake form below lands on the crew board within seconds.
FORM 9-CONTACT ROUTE → DISPATCH
Open a ticket
Five fields. Goes straight to the crew schedule, no call center in between.
SERVICE-AREA · NORTH DALLAS 5 ZONES
ETA band · median 90 days
Outside the rings? Call us anyway.
INTAKE PLAYBOOK · T MINUS ZERO
What happens when you press call.
-
00:00
YOU PRESS CALL
One number. The line rings the on-call dispatcher first, not a queue.
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00:02
WE TRIAGE LIVE
Dispatcher asks the right questions: shut-off location, where water is going, kids/pets at home. Talks you through stopping it now.
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00:04
TRUCK ASSIGNED
Nearest available crew dispatched. You get a name, a time window, and a text when the truck is two minutes out.
HAL-OPS · TRUST READOUT VERIFIED
- LICENSE
- M-42118
- MEDIAN PLANO ETA
- 23 MIN
- RATING
- 4.9 / 2,340
- HOURS
- 24 / 7 / 365
BEFORE YOU SEND IT
Working with us, answered up front.
Q01 · What happens if I call after hours?
You get a real dispatcher, not a national answering service. Active leaks and burst pipes jump the queue every hour of the day.
Q02 · Do you charge for the quote?
On-site diagnosis for non-emergencies is free. For 24/7 dispatch the truck roll and diagnosis are quoted before the work starts; if you decline the repair you only pay the trip fee, which is also written on the same line.
Q03 · Which areas do you actually cover?
Plano is home base. Same-day across Frisco, Allen, McKinney, Richardson. Outside that ring, call us and we will tell you straight whether we can hit your address inside the window.
Q04 · How is my information handled?
It goes straight to the crew schedule and nowhere else. We never sell or share lead details, and contact records are purged after 24 months unless you become a customer.
DISPATCH · OPEN · 24/7
Faster than the form?
(972) 555-0181One ring. Real dispatcher. Median 23-min truck roll in Plano.